IEI enhances service delivery with customers care centre

Chuks Udo Okonta

International Energy Insurance Plc (IEI) has set up customers care centre to enhance its interaction with customers and the general public.

 Its Managing Director/Chief Executive Officer, Mrs. Roseline Ekeng, said the setting up of the customer care unit will strengthen the level of interaction between the firm and the public, adding that having the unit within the system is of necessity to optimally serve the firm’s customers.

She said: “NAICOM’s mandate for compulsory insurances has opened up a huge opportunity for retail and micro insurance business which IEI wants to tap into with the aid of technology. Retail business remains one of the best ways to create massive insurance penetration in Nigeria”.  

She said the recent regulatory mandate that made Third Party Motor, Owners/Occupiers Liability, Professional Indemnity insurances compulsory, has also created a retail business opportunity for the insurance industry, stressing that in a strategic response to meet that need, IEI Plc which underwrites energy and general business, recently introduced the IEI Third Party motor Scratch Cards for private motor, trucks and motorcycles.

 She said the scratch cards system which is deployed through an online platform, provides a channel through which the general public could have access to genuine third party motor insurance.

Ekeng said IEI believes that this third party motor insurance online platform should be powered by technology and seamless customer service, hence the need for a vibrant call center that will swiftly respond to consumer challenges.

She noted that the IEI call centre is fully equipped with IP PBN solution and a high class Customer Interaction Management Solution Software, a CRM Microsoft license and a full service support from Ameyo

She said the unit is handled by very experienced hands trained by CRM specialists, adding that the essence for a top class Call Center is to create very useful customer information and insight, that will become very handy for technology based product development.

She noted that the online platform would really help take insurance to the public, adding that IEI Third Party motor insurance Online Scratch Cards come in different denominations and costs and that the company’s objective is to make genuine third party motor insurance accessible and affordable to all.  

On how to obtain and pay for the service, she urged the public to log on to www.ieiplc.com, select their card type, complete the form and click on continue, thereafter, click on pay with scratch card or ATM card and then print their certificate.