NAICOM’s PROJECT
e-REGULATION
e-REGULATION
INTRODUCTION
In order to provide a robust, world class ICT architecture and implement efficient and automated business processes internally and for industry supervision on an industry wide platform, the Commission through the IT unit embarked on a program tagged Project e-regulation
BACKGROUND
Project e-regulation
OBJECTIVES
Transform NAICOM and the Insurance industry through an efficient and effective supervision regime that takes advantage of advances in ICT to improve business performance, reduce fraud and wastage and increase confidence in the Insurance Sector
Project ScopeHuman Capital Management Application
Website upgrade
Intranet deployment
End user infrastructure upgrades
Training and Capacity building
Messaging and Collaboration Implementation
Contact Centre and Complaint Management System
Project Implementation Strategy
As a strategy the implementation was divided into 4 phases
Automating NAICOM’s Support Processes
Automating NAICOM’s Technical Processes
Automating Industry Wide Processes
INFRASTRUCTURE
The following ICT Infrastructure is already in place:
Data Centre at Abuja
Local Area Network in the Abuja Office
Servers and Storage
IP PBX Telephony
Disaster Recovery Centre in Lagos
The Wide Area Network (WAN) is in progress this will connect NAICOM head Office to all the Zonal Offices
AUTOMATING NAICOM’S SUPPORT PROCESSES
Messaging And Collaboration
Electronic Document Management System
Enterprise Resource Planning: Financial And Human Resources Management
AUTOMATING NAICOM’S TECHNICAL PROCESSES
Contact Centre And Complaint Management System
Business Process Management
Supervisory Database And Application
AUTOMATING INDUSTRY WIDE PROCESSES
Unique Policy Database Implementation
Industry Portal
SUPERVISORY DATABASE AND APPLICATION
A comprehensive database for the insurance industry that enables the commission effectively supervise the operation of insurance industry practitioners and provide timely information to the general public.
This database captures and stores Insurance, Re-insurance, and insurance brokerage information including licenses, financial records, operational and transactional data.
SUPERVISORY DATABASE contd.
This also automates the processes of the Supervision Department. Apart from the database, it includes
A Portal
Business Intelligence for Financial Analysis
CONTACT CENTRE AND COMPLAINTS MANAGEMENT SYSTEM
NAICOM contact management center (CMC) serves as a focal point from which all insurance policyholders can get answers to requests, complaints, enquiries and any rational support.
CONTACT CENTRE contd.
The contact center include an online call centers along with other types of customer contact such as e-mail, postal mail catalogs, web site Enquiries, chats and the collection and supply of beneficial information to and from consumers of insurance services
Contd.
Identify problems that insurance policyholders are facing and assist with formulating appropriate policy and regulations.
Ensure satisfaction and increased loyalty of the general public and consumers of insurance services.
Foster one-to-one relationships with insurance policyholders
Identify public needs and expectations.
BUSINESS PROCESS AUTOMATION
This project is to automate the processes of the Authorization and Policy and Inspectorate Directorate.
Optimize and automate the customer-facing processes (and sub-processes) to enhance the efficiency and effectiveness of the Commission’s service delivery to its stakeholders.
Significantly increase its revenue collection by eliminating leakages in its effort to improve its financial revenue.
BUSINESS PROCESS Contd.
Enhance productivity of A&P and Inspectorate Directorates through automation of its processes.
Enable the effective use of technology to drive process efficiency.
UNIQUE POLICY IDENTIFICATION SYSTEM
The unique policy identification system is to monitor and account for all policies issued.
This system will reduce to the barest minimum the prevalence of improper records regarding policies issued.
NAICOM will be able to track the activities and revenues being made by insurance companies and brokers.
UNIQUE POLICY IDENTIFICATION contd.
This system is to build an integration point for the various stakeholders involved in insurance policy issuance
Generate and provide a unique identification number for every policy issued, in order to track and provide relevant statistics on them.
Contd.
Develop a capacity in NAICOM to record all policies issued by Nigerian insurance companies.
Ensure proper accountability of all premium returns by insurance companies
Capture all businesses done by every broker through the underwriter.
Contd.
Ensure proper accountability of all insurance levies received from brokers.
Provide easy access to data regarding policies issued, to support analysis and policy based decision making.
INDUSTRY PORTAL
The portal provides a single point of access for all NAICOM services
Validate the authenticity of insurance policies
Accessible from any location within Nigeria
The system should be able to interact or communicate with other systems/users such as FRSC, Police, and VIO.
Contd.
Virtual Private Network (VPN) will be put in place to provide secured connection to insurance companies, and other LEA systems.
Highly scalable and robust architecture and should be able to produce response in acceptable time.
It provide capability for search
Contd.
There would be:
Availability of process information on the Industry
Collaboration of industry partners
Sensitization of members of the public and stakeholders
Industry buy-in and adoption
Cooperation between stakeholders
Upgrade of industry technology base
CONCLUSION
This exercise when completed will provide NAICOM with a robust, world class ICT architecture and implement efficient and automated business processes internally and for industry supervision on an industry wide integrated platform.
THANK YOU
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