Chuks Udo Okonta
The National
Insurance Commission (NAICOM) has once again reminded the general public on the duties and
functions of the Complain Bureau it established to handle issues of claims
default by insurance operators.
In a circular the commission said Section 8(a) of the NAICOM Act 1997mandates
the National Insurance Commission to establish a Bureau to which complain
against any Insurance Institution may be submitted by members of the insuring
public and beneficiaries.
It said in view of the above, the General
Public is hereby reminded to forward to the Commission any complain of
unsettled Insurance claim.
The commission said
any policy
holder or beneficiary that feels aggrieved by the operations of any Insurance
Institution. Brokers and Agents may complain on behalf of their Principal.
On how to complain,
it said: “Walk
in option: visit NAICOM's Complaints Bureau or any Zonal Office and lay your complain.
“Write a complain to : The Commissioner for
Insurance, through Plot 1239 Ladoke Akintola Boulevard, Garki 2 Abuja.
“Fill and submit a complaint form on the Commission
' s website www.naicom.gov.ng/complains, Call the
Complaints Bureau contact line on 08172047735 and /or Call NAICOM's Call Center
on the following lines: 092919241-4”
It said the letter
of complain should contain: Name of complainant/policy holder, phone number, Address
and e-mail address of complainant/policy holder, name of Insurance Institution
being complained against, nature of complain, type of policy with policy number
and claim number and amount of claim.
The commission also
said the services
rendered by the Complaints Bureau of NAICOM are free of charge.
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