Thursday, 4 September 2014

Thousands could lose health coverage unless they provide forms by Friday


Thousands of Michiganders stand to lose their health coverage at the end of the month unless they provide the proper documentation by Friday showing that they are U.S. citizens or legal immigrants.

Letters were sent to about 9,800 Michigan residents for whom the Federal Health Insurance Marketplace, or state exchange, is missing information or shows “inconsistencies” in their applications for insurance, according to the U.S. Centers for Medicare & Medicaid Services.

While about 450,000 such cases were resolved nationally, about 210,000 cases remain in limbo without the proper documentation. Information, such as Social Security numbers or a permanent resident card number, may be incomplete or different than the information the government has on file.

The difficulty in reaching some consumers is more than just a language barrier. It’s also about a lack of resources and a limited number of outreach staff workers, said Ryan Sullivan, policy director at Michigan Consumers for Healthcare.

The group assists Michiganders who are trying to navigate the state insurance exchange that was established under federal health care reform. Coverage on the exchange was effective for the first time Jan. 1.

People who are new to the state or country may not be connected with community services or specially trained navigators to help them sort through complex insurance or document issues.

“We’re of course unhappy to see this kind of snag in the system,” Sullivan said, adding that consumers and advocates are “still on a steep learning curve.”

According to a written statement by Marilyn Tavenner, administrator of the U.S. Centers for Medicare & Medicaid Services, the government has tried at least five times to reach each consumer whose application contains inadequate information about their immigration status or citizenship.

Those who received this letter should log in to their HealthCare.gov account and select their current application to upload their documents or call 800-318-2596.

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