CHICAGO (AP) — A new report by the University of Chicago and a health advocacy group finds most insurance plans offered in Illinois on the health overhaul law's new marketplace meet the law's requirements for women's health.
But the report released Wednesday says information about abortion coverage "was exceptionally difficult" to find, with some call center representatives seemingly guessing at what was covered or "whispering or giggling nervously" while providing information.
Some insurers promised more training for call center workers in response to the findings.
Researchers reviewed 48 health plans offered in three regions of the state.
Report co-author Kathy Waligora of the not-for-profit group EverThrive Illinois says coverage of birth control is strong in Illinois. Researchers found nearly all the plans covered required contraception methods without charging consumers co-payments.
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