A Customs officer, Mrs Morenike Oladunni-Omorodion, is accusing an insurance firm (names withheld) of failing to pay claims over the loss of her insured home to a fire outbreak.
Oladunni-Omorodion said she had made efforts to make the said insurance firm to come to her aid as the property was badly damaged by fire.
She explained that she had to foot the hospital bill of some her relatives and staff injured in the accident, adding that the insurance company had not deemed fit to visit or assuage her plight.
She said the firm had been looking for loopholes to avoid payment of claims.
The property, according to her, got burnt in July.
She said she had lost confidence in the insurance industry in Nigeria adding that since the incident occurred, the insurance firm has been insensitive to her plight.
She said, "The house was insured but the insurance company is trying to play funny. Up till now, the only thing I know is that one or two teams of underwriters have visited the house like three or four times. I am not particularly an insurance literate persons. But I have been privileged to speak with the Managing Directors of three insurance companies after this incident and they expressed shock at the attitude of this particular insurance firm. Maybe I insured with the wrong company from the vibes I am getting but I do not want to absolutely believe that yet. But there is nothing the insurance company has done to show that insurance is worth the while.
"One thing that has shocked me so far is that a highly rated bank in Nigeria could be doing business with this particular insurance firm.
"If the need arises, I will take the matter up with them".
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