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Chuks Udo Okonta
This may not be the best of times for insurance operators who believe unethical
practice should be the norms, as the National Insurance Commission (NAICOM) will
soon launch its call centre that will enable the public report erring operators
directly to the commission.
NAICOM is also creating a window for the public to name and shame defaulting
operators via its planned media campaign, which enable the public report their grievances
on a live programme on radio.
Commissioner for Insurance Fola Daniel said the
commission is assiduously working to set up nationwide call centres to addressing
misdeeds by some operators.
He said the exercise will enable
operators live above board as they would not want their names to be ridiculed
in the public.
"By first week of June, NAICOM will unveil the first ever Insurance Call Centres to listen and address complaints from Nigerians on insurance claims and settlements.
"I can assure you that through the call centres, we will listen and follow up complaints to make sure that insurance companies do not default in paying real claims," he said.
He noted that the Commission remains committed to providing leadership to
ensure sanity, good ethical practices, development and growth in the industry.
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