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| Commissioner for Insurance Muhammed Kari |
The National Insurance Commission (NAICOM)successfully resolved 34 complaints arising from disputes over delayed or non-settlement of genuine insurance claims in the first half of 2015.
A statement by the Head, Corporate Affairs NAICOM, ‘Rasaaq ‘Salami, said the monetary value of the resolved complaints paid to the various complainants is N539,760,298.88 (Five Hundred and Thirty Nine Million, Seven Hundred and Sixty Thousand, Two Hundred and Ninety Eight Naira, Eighty Eight Kobo) only.
He noted that NAICOM received a total of 147 complaints from policyholders, beneficiaries or their representatives during the period under review. Majority of these complaints are at advanced stages of being resolved. The Commission employs a civil process of resolving these disputes and complaints through correspondences and mediation meetings between all stakeholders.
It will be recalled that the Complaint Bureau Unit of the Commission was established in line with extant laws to process and resolve complaints received from aggrieved insurance consumers and beneficiaries on all facets of insurance business in Nigeria.
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